Blume Quick Guide Feature
Background & Problem Statement
New users of the Blume Patient Portal often struggle to discover and use its key features — including appointment management, document access, image viewing, and study sharing. Without in-app guidance, patients may feel uncertain navigating the platform, leading to lower adoption, reduced engagement, and an increased volume of support requests.
This feature directly addresses that gap by embedding contextual help — called Quick Guides — throughout the Blume experience, giving users instant access to step-by-step guidance without leaving the app.
Feature Overview
The Quick Guides feature makes curated help articles and how-to content accessible directly within Blume. Instead of searching an external knowledge base, patients/users can browse and open guides from a dedicated section available across both the mobile app and web portal.
Key characteristics of the feature:
- Available on both the Blume web portal and mobile app.
- Accessible from a persistent entry point in the sidebar/navigation on every page.
- Covers the most common patient workflows end-to-end.
- Read-only content — guides do not affect patient data or study records.
- Content is maintained and updated centrally; users always see the latest version.
- No additional permissions or account tier required to access guides.
Available Quick Guides
The following guides are available in-app, covering the core Blume patient workflows:
| # | Guide Title | Description |
|---|---|---|
| 1 | Getting Started with Blume (Mobile/Web) | Setup and navigation guide for first-time mobile users. Covers account activation, app layout, and key actions. |
| 2 | Your Appointments: Scheduled / Completed | View and manage upcoming appointments (Scheduled tab) and review past appointments (Completed tab). Covers status labels, appointment details, and available actions. |
| 3 | Viewing and Downloading Images | Access, preview, and download medical images associated with a study. Covers the image viewer controls and download options. |
| 4 | Viewing and Downloading Reports | Access, preview, and download radiology and other clinical reports from completed studies. |
| 5 | Share Images / Reports via Email | Share images or reports with others via email. Also covers how to open a study that has been shared with you — available for both mobile and web users. Note: This includes a sub-section titled "How to Open a Study Shared with You", covering the recipient experience on both mobile and web. It is grouped under the sharing guide rather than listed as a separate item. |
| 6 | Download Complete Results | Download all study results (images and reports) as a single package in one action. |
| 7 | Profile | View and manage account settings, personal information, and preferences from the Profile section. |
How to Access the Quick Guides
Web Portal
On the Blume web portal, the Quick Guides entry point is located in the bottom-left sidebar, visible on every page. A widget labelled "Need any help?" with the prompt "View our latest curated articles" is persistently displayed. Clicking the widget opens the Quick Guides panel, where users can browse and select any available guide.
Navigation path:
Left Sidebar → "Need any help? View our latest curated articles" widget → Select a guide
Mobile App
On the Blume mobile app, guides are accessible via the main navigation. The "Blume User Guide" option is listed in the left-side menu alongside other app sections.
Navigation path:
Menu (left sidebar) → Blume User Guide → Select a guide
User Impact & Value
| Area | Benefit |
|---|---|
| Feature Discoverability | Contextual guides surface features patients may not know exist (e.g. bulk download, study sharing), increasing engagement with high-value workflows. |
| Accessibility | Guides are always available within Blume, allowing users to return to them whenever needed — not just on first login. |
| User Adoption | Reduces onboarding friction for first-time users on both web and mobile, helping them get started faster and with greater confidence. |
| Self-Service Support | Patients can resolve common questions independently without contacting support, reducing inbound query volume. |
| Platform Coverage | Both web and mobile (phone and tablet) are supported, ensuring consistent guidance regardless of how a patient accesses Blume. |
Important Notes
- Quick Guides are read-only help content and do not modify patient data or study records.
- Guide content is maintained centrally and updated periodically to reflect product changes.
- No additional user permissions or account tiers are required to access guides.
- The sharing guide (Guide #5) includes a sub-section for recipients: "How to Open a Study Shared with You" — covering both mobile and web.