Cancelling Appointments

How do I cancel an appointment?

Desktop

• For Pending Appointments:

1. Click the Cancel button on the right side of an appointment card with a Pending status.

   

2. Choose the reason for cancellation from the dropdown and click Submit.

   The status will change to Cancelled.

• For Scheduled Appointments:

1. Go to the desired appointment card with a Scheduled Status.

2. Locate the cancel button below the Access Forms.

   

3. Click the Cancel icon.

4. Choose the reason for cancellation from the dropdown and click Submit.

The status will change to Cancelled.

Mobile

• For Pending Appointments:

  1. You can see the options—Confirm Appointment, Cancel, and Fill Out Forms—at the bottom of the selected appointment card.

  2. To cancel, simply tap the Cancel button.

     

  3. Select a reason for cancellation from the dropdown list.

  4. Tap Submit to confirm the cancellation — the appointment status will update to Cancelled.

• For Scheduled Appointments:

  i. All relevant options are directly visible at the bottom of the selected appointment card.

  ii. You will see two updated options:

  • Fill Out Forms (formerly labelled as Access Forms).

  • View Supporting Documents (formerly labelled as View Attachments).

iii. Below these, you’ll find two clear action buttons:

• Reschedule on the right side.
• Cancel on the left side.

iv. To cancel an appointment, tap Cancel.

v. Choose a reason for cancellation from the dropdown.

vi. Tap Submit to confirm.