Rescheduling Appointments

How to reschedule an appointment?

Desktop

1. Under Scheduled Appointments, select the desired appointment with a Scheduled status. The Reschedule and Cancel buttons will appear on the right side of the appointment card.

2. Choose a slot (date &time) from the slot section

3. Upload attachments such as images, reports, or other relevant documents by browsing and selecting files from your system.

4. After carefully reading the Informed Consent, click on it to confirm your agreement.

5. You can add any additional notes in the Notes Box.

6. Click on the Save and Confirm button on the top right corner of the page

7. You can cancel and close the page if you change your mind.

8. Once your rescheduling request is processed, a success message will appear on screen, and a confirmation email will be sent to your registered address.

Mobile

1. All available options are displayed at the bottom of the selected appointment card.

2. You will see two updated options:

   • Fill Out Forms (formerly labelled as Access Forms).

   • View Supporting Documents (formerly labelled as View Attachments).

3. Below these, you’ll find two clear action buttons:

   • Cancel on the left side.

   • Reschedule on the right side.

4. Tap the Reschedule button.

5. You will be directed to the Reschedule Appointment screen.

   

6. From here, select an available time/date slot from the calendar shown below.

7. You can click on the calendar to scroll through the future dates for your perusal.

8. Once the new slot is selected, click Next to finalize the rescheduled appointment for the chosen imaging procedure.

9. If you have any additional information (optional), add it in the Notes section.
10. To upload supporting documents, click the Add Supporting Documents arrow:

• Choose from available options on your device, or

• Browse files, camera, or images.

• Uploaded documents will appear below the section.

11. Click the Informed Consent Statement to read it. Once documents are uploaded, the statement will be selected by default.

    

12. When ready, click Confirm and Request Appointment to continue.

13. A toast message will confirm your request, and a confirmation email will be sent to your registered email address.